Refund Policy

Refunds & Returns

If you are not happy with your order, you may return it within 60 days of the arrival date for a full refund.
Your product must be in unused condition and in its original packaging.
To initiate your return, contact our Customer Experience Team.
You are responsible for paying the shipping fee/s associated with sending your order back to us. Shipping costs are non-refundable.
You are required to to use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned product.
Once your return is received, we will notify you by email.
Your refund will then be processed, and a credit will automatically be applied to your credit card or original payment method.

If you would like to cancel your order, contact our Customer Experience Team within 6 hours of ordering.
Each order remains in a processing state for 6 hours until it is transmitted to our warehouse management for immediate fulfilment.
All wholesale orders are non-refundable, as specified on the "Wholesale Pricing Sheet".

Flightag is not responsible for lost or stolen packages.
If your tracking information states that your package was delivered to your address and you have not received it, please file a complaint with your respective carrier.
If you have any further questions on how to do so, please reach out to our Customer Experience Team.

The buyer is responsible for paying any shipping fees related to international orders.
Flightag is not responsible for paying customs, duties, VAT and taxes.