Refunds & Returns

• If you are not happy with your order, you may return it within 30 days of the arrival date for a full refund.
• Your product must be in unused condition and in its original packaging.
• To initiate your return, contact our Customer Experience Team.
• You are responsible for paying the shipping fee/s associated with sending your order back to us. Shipping costs are non-refundable.
• You are required to to use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned product.
• Once your return is received, we will notify you by email.
• Your refund will then be processed, and a credit will automatically be applied to your credit card or original payment method.

Cancellations (If Possible)

• If you would like to cancel your order, contact our Customer Experience Team within 6 hours of ordering.
• Each order remains in a processing state for 6 hours until it is transmitted to our warehouse management for immediate fulfilment.
• All wholesale orders are non-refundable, as specified on the "Wholesale Pricing Sheet".

Defective Products

• If you receive a defective product, we will send you a replacement for free.
• A video must be sent to our Customer Experience Team to support your claim. 

Wrong Address

• If you receive a defective product, we will send you a replacement for free.
• A video must be sent to our Customer Experience Team to support your claim. 

Lost or Stolen Packages

• Flightag is not responsible for lost or stolen packages.
• If your tracking information states that your package was delivered to your address and you have not received it, please file a complaint with your respective carrier.
• If you have any further questions on how to do so, please reach out to our Customer Experience Team.

Shipping Fees

• The buyer is responsible for paying any shipping fees related to international orders.
• Flightag is not responsible for paying customs, duties, VAT and taxes.