If you're not receiving confirmation emails or updates, it may be due to a missing or invalid email at checkout. Also, check your junk mail folder, as our emails may end up there.

To cancel your order, please contact us as soon as possible. Once processing begins, we can't modify it and may not be able to stop shipment. If we catch it in time, we’ll cancel and issue a full refund. If not, you can still return it through our Returns Process.

If you see two charges, one may be an authorization charge, not an actual charge. It's a temporary hold to confirm sufficient funds. You can verify this with your bank.

If you would like to request an invoice, you can send us an email and we will be happy to provide it to you.

If the shipping address needs to be updated and the order is not yet fulfilled, we will be happy to update it on our end. Kindly send us an email at info@flightag.com.

However, once the order is fulfilled, we
will no longer be able to make the changes. In this case, you need to monitor the package then and once it is endorsed to your local courier, you can contact them and request the update.

If you forgot to apply a discount code, contact us to update it manually. Just provide the code so we can verify eligibility.

In most cases thee discount codes and amount are applied automatically.

You can check your mailbox, porch, garage, or any place in your house
where the carrier might have placed it safely. You can also check it with others in your house who might have accepted the package.

There are some instances that the courier is updating the status to
“Delivered” but could still take 24-28 hours before they can deliver it to you. This is because of the large amount of packages being handled by
your local courier.

If 48 hours have passed and you still do not have it, you can contact us or directly get in touch with your local courier.

Tracking numbers may take a few days to activate as they're processed by our shipping partners. If you see an error message, please allow some time for activation.

Due to the number of packages being handled by our couriers, some of the
package statuses are not being updated in real-time. Sometimes, the packages are being delayed because of unforeseen incidents. If you think that the package has been stuck for a period of time, you can contact us and we will be happy to verify the status with our Logistics Team.

We are a small family owned business based in the USA since 2012, we partner with several distribution centers globally for more efficient handling of our shipments. In some instances, your order may arrive in multiple shipments. Please rest assured we track every item in every
order.

Due to high demand, it takes our fulfillment team up 1 to 3 days to process orders and prepare them for shipment.

Please note that it can take up to 48 hours for the tracking number to be updated.

The standard delivery times once the order has been shipped are as follows:

* United States: 3-8 days
* United Kingdom: 4-8 Days
* Canada: 7-11 days
* Australia: 6-11 days

Once your order has been shipped, you will receive a shipping confirmation email. To track your order, please follow the steps
outlined in your confirmation email.