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    Warranty And Care

     

    Hill And Main Leather Handbag Care

     

    WARRANTY

    Our products are made with the best quality Full-grain leather. Some products are made from finished leather while some are made from unfinished leather. Leather is a natural product and each piece is unique. No two pieces will be exactly the same, some may have natural markings and character which are not. This is just nature's natural quality. 

    Vegetable tanned leather is made to last a long time and it normally gets better with age. Color fading or darkening, markings and stretching are results from regular usage, it all add to the character of your bag.

    Our limited warranty covers fault in workmanship or material within 90 days of purchase. If in the unlikely event this is the case, we will replace or repair your product at our discretion.

    This warranty does not cover a leather product that has been damaged by accident, neglect, normal wear and tear or other factors not due to defects in materials or workmanship.

    To request a warranty claim, please email support@hillandmain.com with info about the problem, your order number or name and email address on the order, our customer support team will back to you.

     

    LEATHER CARE

    • Wipe with a clean soft damp cloth
    • Use a specialized leather bag cleaner for stubborn marks or dirt, please note, this can discolor your leather

     

    PROTECTING YOUR LEATHER

    • If you're going to use a leather care product, test it on a small part of the bag first as it may discolor the leather
    • Store your bag it in a cool, dry place with good air ventilation
    • When not in use, store your leather bag in a specially made dust bag
    • Since leather is natural and porous, it loses moisture through evaporation, use a leather conditioner once in a while to keep your bag super soft, protected and looking its best
    • Follow instructions on your desired leather care product and allow the bag to air dry completely before storing it
    • Never leave your leather bag lying in the sun or exposed to the elements