🏷️ 10% OFF THE ENTIRE STORE USE CODE "SUMMER10" AT CHECKOUT🏷️

    My Order

    Unfortunately, we do not ship to PO boxes.

    Please be sure to check your junk/ spam folder as these emails may
    go directly to this folder. If you think you entered the incorrect email
    address at the checkout, please contact our customer care team and they will be able to update and resend this email for you.

    Unfortunately once an order has been finalized, we cannot guarantee that this can be cancelled. Due to the high volume of orders we ship out daily, we work to ensure all orders are packed and dispatched as
    quickly as possible. You are more than welcome to return your order once it has been delivered.

    *If you urgently require a cancellation we suggest contacting our customer care team as soon as possible at +1 (571) 306-0871 or if outside of business hours send an email to info@flightag.com with ‘CANCELLATION’ and your order number beginning with ‘FUN’ in the subject line as soon as the order has been placed, and we will do our best to accommodate your request. If we are able to accommodate your cancellation request, this will be in the form of a Gift Card (Store Credit) ONLY for you to use on a future order.  

    Unfortunately once an order has been finalized, we cannot guarantee that this can be cancelled. Due to the high volume of orders we ship out daily, we work to ensure all orders are packed and dispatched as
    quickly as possible. You are more than welcome to return your order once it has been delivered.

    *If you urgently require a cancellation we suggest contacting our customer
    care team as soon as possible at +1 (571) 306-0871 or if outside of business hours send an email to info@flightag.com with ‘CANCELLATION’ and your order number beginning with ‘FUN’ in the subject line as soon as the order has been placed, and we will do our best to accommodate
    your request. If we are able to accommodate your cancellation request, this will be in the form of a Gift Card (Store Credit) ONLY for you to use on a future order.

    If you placed an order using the incorrect address, please get in touch with us ASAP.

    Please note we cannot guarantee that any changes can be made to your order. Due to the high volume of orders we ship out daily we work to ensure all orders are packed and dispatched as quickly as possible. You may be able to contact the courier prior to delivery to request any updates.

    Contact our customer care team as soon as possible at +1 (571) 306-0871 or if outside of business hours send an email to info@flightag.com ‘ADDRESS UPDATE’ your order number being with ‘FUN’ in the subject line, and the correct address as soon as the order has been placed, so we can try our best to accommodate your request.

    If you have received an item you did not order, the incorrect size or color, please contact our customer care team at info@flightag.com, include photos of the item(s) you have received, the name of the item you ordered and your order number beginning with ‘FUN’.

    If you are missing an item from your order, get in contact with our customer care team at info@flightag.com, include a photo of all of the items you have received, the name of the item(s) you are missing, and your order number beginning with ‘FUN’.

    If you believe you have received a faulty item, please send photos of the faulty item and a description immediately to info@flightag.com so that we can help you as soon as possible.

    *Please ensure you have read the product description of each item carefully before purchasing.

    Exchanges are offered on all returns received back to our warehouse within 30 days of delivery. Buyer is responsible for all return postage & handling fees.

    Exchange orders will be processed automatically once processed as in transit by USPS. You will not need to wait for your return to reach our warehouse.

    All amounts will be shown and charged in USD.

    On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password. 

    No, you can also place an order as a guest. However, there are some discount perks if you have an account with us.

    Shipping

    We ship to most international locations.

    You will need to enter your address at the of checkout to confirm if we are able to ship to your exact location.

    We provide free standard shipping worldwide on orders over $100 USD using various shipping methods. Buyers are responsible for all taxes, duties, tariffs, VAT charges.

    We offer expedited shipping seasonally. If expedited shipping is currently available, you will be able to add it to your order during checkout.

    Your package may be automatically left in a safe location, please be sure to check your mailbox and surrounding areas, such as behind bins, under door mats etc, if you reside with other members, have a reception, mailing room or have neighbors close by please be sure to check with them if they have accepted the parcel on your behalf. If you are still unable to locate your order, please get in contact with the courier as soon as possible, as they will be able to clarify where your parcel has been delivered to and where the driver has left your order. If you are unable to get in touch with the courier company directly, please let us know and we will contact them on your behalf.

    We strive to ship out all orders placed before the order cut off within the same business day.

    Depending on where you are located and the shipping method you select, the delivery times will vary. Please refer to our Shipping Information page for more details.

    Any orders placed after the cut off time slot, over a weekend or on a public holiday are shipped the following business day.

    Once your order has been shipped, you will receive an email including your tracking number after 6pm EST.

    Please check your junk/spam folder in case it has gone directly there.

    We ship from Europe and Asia. Unfortunately we do not have any control over your local Customs Authority and any fees that are required to be paid to deliver your parcel are in accordance with your country's Import laws.

    We recommend contacting your local customs office for more info on customs charges for your country.

    For orders shipped with standard international postage, you can track your order via your local postal service once it has arrived into your country for more detailed information (eg. USPS for all US orders).

    For orders shipped with DHL, you can track your parcel via the DHL website.

    If your tracking indicates ‘Return to Sender’, this most likely means that the courier has attempted multiple delivery attempts or your parcel was awaiting pickup from your local post office and is now being returned back to our warehouse.

    We will always contact the customer when a RTS parcel is received back into our warehouse. If we do not receive a response for resolution within five (5) business days, we will automatically assume that the customer does not want the parcel re-shipped and we will issue a store credit. You can view more information here!

    Returns

    Once we processed your return request, a RMA will be sent to your email. Please be sure to check your junk folder as these do sometimes go directly there.

    Print and stick a return label to your parcel and drop it off at the post office (more specific directions will be provided to you in the email with the label).

    Unfortunately we do not provide free returns, all customers are required to cover the cost of return postage back to our USA address.

    Yes. Please contact our customer service team with all order numbers and the items you are returning.

    Once your order has arrived back at our warehouse, please allow up to 2-5 business days for your return to be processed. You will receive an email once this has been processed.

    Please note that during peak sale periods and public holidays our turnaround time for processing returns may increase due to high volume.

    Once we have received and processed your return, we will contact you via email. Please note we usually ask to allow around 2-5 business days for processing, once your return has been delivered back at our warehouse.

    If you received a label from us, your return tracking number will be on the label that you were emailed.

    If you are not eligible for a return label and have posted your return at your expense, we strongly recommend obtaining/recording tracking on your return parcel, as we cannot check the status of the parcel and process a return without physical goods or proof of delivery.

    Technical Issues

    You can only add one promotional code per order.

    Please get in touch with our team at info@flightag.com and we will be able to check if you have an active account.

    Your store credit code will always be sent to you via email, be sure to check your junk folder. If you are unable to locate the email you can contact our team at info@flightag.com and we can resend the code.

    All you need to do is click on the "unsubscribe" link at the bottom of any promotional email and this will update your preferences.

    If you can't see the link, you'll need to access the email on your desktop and click "view message in full" and then a new tab/window will open. The link will then appear at the bottom of the message.

    Other / Misc

    Due to the high volume of emails we receive, our team is working as quickly as possible to respond to each email.

    Please note - As we work from oldest to newest, sending multiple emails will unfortunately push your email to the back of the queue, therefore taking longer to receive a response from us.

    *If you urgently require a response, we suggest contacting our customer care team inside of business hours, as soon as possible on +1 (571) 306-0871

    Please allow up to 24 hours for the discount code to appear in your Inbox and also check your junk/ spam folder as it may go directly there. If you still have not received this, please contact our team at infi@flightag.com.

    Please ensure that your order meets the criteria, and the items in the cart are eligible for the promotion. The full gift card code will need to be applied at the checkout separately. If you are still having any trouble please send us a screenshot of the page so we can look into the issue for you.