Image Courtesy: American Airlines
American Airlines Agency Partners will have more control in AirPass starting September, 1st. The new AirPass account management platform online tool will allow Advisors to make real-time decisions for customers.
“We’re proud to offer the advisor community these new capabilities for managing AirPass based on their input over the last couple years,” said Kyle Mabry, Global Head of Leisure Sales for American. “While the average user will continue to leverage the program as before, this additional transparency and control over booking will help agencies serve customers more seamlessly.”
The new AirPass platform (airpass.aa.com) is the airline industry’s first pre-paid travel membership program to equip users with online account setup within one day. AirPass will allow new customer enrollment, account approvals and booking access within 24 hours.
“This re-platforming reflects our commitment to leverage technology in any way possible to improve the customer experience,” said Poonam Mohan, Vice President of Corporate Technology for American. “That commitment stands not just for the end customer who flies on our planes, but also to our industry partners who leverage our tools.”
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